We Are The (Customer Service) Champions

We'll let you guys worry about who deserves to top the album of the year lists, or whether England have any chance at the World Cup, because the only trophy we care about is the ticketing industry’s Outstanding Customer Service Award. And, if you’d been at the recent Society of Box Office Managers (SOBOM) Awards,... Continue Reading →

Our Year In Review

Bored of reading all those tiresome end of year lists picking out the best songs and albums? Yeah, what a friggin' yawn fest they are. But this, dear reader, is where it gets exciting. Right here, right now, you can find out what happened at your favourite independent ticket agency during 2016... Style on point... Continue Reading →

Re-thinking Customer Data

We recently attended a talk at the Chartered Insitute of Marketing's (CIM) Digital Summit entitled “Whose data is it anyway?” and left feeling quite smug about ourselves. Sure, there were some fairly shocking stats exposed – such as only 30% of marketers, when asked, said they would put the trust of their customers above overstepping... Continue Reading →

Up ↑