We'll let you guys worry about who deserves to top the album of the year lists, or whether England have any chance at the World Cup, because the only trophy we care about is the ticketing industry’s Outstanding Customer Service Award. And, if you’d been at the recent Society of Box Office Managers (SOBOM) Awards,... Continue Reading →
Our Year In Review
Bored of reading all those tiresome end of year lists picking out the best songs and albums? Yeah, what a friggin' yawn fest they are. But this, dear reader, is where it gets exciting. Right here, right now, you can find out what happened at your favourite independent ticket agency during 2016... Style on point... Continue Reading →
How To Cancel Your Event Without Letting Customers Down
Sometimes circumstances leave you no option but to cancel your event; you know, the event you’ve been working on and promoting for months with that band or comedian that you’ve personally wanted to see live for years and had invested both time and money into making happen. Unfortunately, shit happens, but whatever the reason –... Continue Reading →
Re-thinking Customer Data
We recently attended a talk at the Chartered Insitute of Marketing's (CIM) Digital Summit entitled “Whose data is it anyway?” and left feeling quite smug about ourselves. Sure, there were some fairly shocking stats exposed – such as only 30% of marketers, when asked, said they would put the trust of their customers above overstepping... Continue Reading →
Help Shape Our Future – One Minute Survey
We need you! Give up one minute of your time to take a short survey and help shape the future of your favourite ticketing platform. What do you want to see our IT minions work on next? We've got lots of stuff up our sleeves and want to make sure we prioritise these developments in... Continue Reading →
Manners Don’t Cost a Penny – The Value of Customer Service
When WeGotTickets started out back in 2002 we wanted to provide an inexpensive way for venues and promoters to sell advance tickets to small events; the industry-beating booking fee and a huge emphasis on treating customers well were two of the key points of our first mission statement. Essentially; be nice, don't rip anyone off,... Continue Reading →
