We’ll let you guys worry about who deserves to top the album of the year lists, or whether England have any chance at the World Cup, because the only trophy we care about is the ticketing industry’s Outstanding Customer Service Award. And, if you’d been at the recent Society of Box Office Managers (SOBOM) Awards, you’d have seen us walk off with our second award in three years!
Becoming the UK ticketing industry’s undisputed customer service champions doesn’t happen by accident. In 2002, when WeGotTickets first started trading, the goal was clear – build the UK’s first e-ticketing system for events, don’t rip anyone off, and treat our customers with respect.
In the 15 years since, we’ve evolved and added to our philosophy, but at the bottom of everything we do is that same aim of being the good guys, and making sure our customers receive great service at all stages of their interaction with WeGotTickets. You’ve seen us saying things like “we give a shit” and “don’t be a dick”, and it’s those mantras we apply to our customer service every single day.
Hanna Dixon has been at the helm of our Support department for around five years, and it’s under her stewardship that we’ve won both the 2015 and 2017 awards. She comments that “This really is such an honour – especially given that this award is voted for by the public. I’m so proud of the whole customer service team! We’ve built a group of friendly, knowledgeable staff that genuinely care about our customers. As well as looking after them, we listen to our customers and take their feedback on board to make sure we’re always improving and our service remains best in class.”
“Regular users of the site will have noticed consistent small improvements over the last 18 months or so, and we continue to make changes that make the site easier to use. As well as this, in the last few months we’ve added a live chat feature so customers can have their queries dealt with immediately and are always looking at new ways to help, so hopefully we’ll be back to win a third award in 2018.”
While we bask in the glory of this righteous victory, why not have a read of a couple of related posts which show exactly how seriously we take customer service – Manners Don’t Cost a Penny – The True Value of Customer Service, and How to Cancel Your Event Without Letting Customers Down.