Everyone knows the comedy industry descends on Edinburgh every August for The Fringe, but did you know that November's Nottingham Comedy Festival now features over 80 shows in just over a week? Ahead of this year's festival we caught up with Helen Stead, the fesitval Director, to find out more about the upcoming event and... Continue Reading →
When WeGotTickets started out back in 2002 we wanted to provide an inexpensive way for venues and promoters to sell advance tickets to small events; the maximum 10% booking fee and a huge emphasis on treating customers well were two of the key points of our first mission statement. Essentially; be nice, don't rip anyone... Continue Reading →
Sometimes circumstances leave you no option but to cancel your event; you know, the event you’ve been working on and promoting for months with that band or comedian that you’ve personally wanted to see live for years and had invested both time and money into making happen. Unfortunately, shit happens, but whatever the reason –... Continue Reading →
A few months into the pandemic we launched a new Guest Checkout system that makes it even easier for customers to buy tickets. This development streamlines the buying process, reduces abandoned baskets and increases sales. We've already seen an increase in basket completions since removing the requirement for customers to login. While rooting around in... Continue Reading →
At WeGotTickets we take customer service pretty seriously. When I joined the company in 2008 it was as a member of our Support team, and I was told by the department manager back then that you only truly get to demonstrate exceptional customer service in a crisis. And to say the last year has been... Continue Reading →
We hope you're doing okay through all of this. As things slowly start to open up we know some of you are having to collect customer information at your pubs and venues in case it's needed by the NHS Test & Trace team or, outside of England, your Nation's specified tracing system. We anticipate all event organisers will need to... Continue Reading →
Calling all venues, promoters, artists and arts organisations! During this difficult period we’re …
For the last couple of years we've been partnered with Attitude is Everything, a frankly incredible charity and inspiring bunch of people whose work is dedicated to improving disable access to live music. We're delighted to let you know about their latest initiative, the DIY Access Guide, which promises grassroots musicians, promoters and venues a practical... Continue Reading →
How many times do you check your inbox every day? I personally lose count, and although I may spend more time on Facebook, most of that is spent sifting through holiday snaps, fake news and cat videos. Email is a more personal and direct form of interaction, and so it’s not surprising that studies show... Continue Reading →
We'll let you guys worry about who deserves to top the album of the year lists, or whether England have any chance at the World Cup, because the only trophy we care about is the ticketing industry’s Outstanding Customer Service Award. And, if you’d been at the recent Society of Box Office Managers (SOBOM) Awards,... Continue Reading →
