How many times do you check your inbox every day? I personally lose count, and although I may spend more time on Facebook, most of that is spent sifting through holiday snaps, fake news and cat videos. Email is a more personal and direct form of interaction, and so it’s not surprising that studies show... Continue Reading →
We Are The (Customer Service) Champions
We'll let you guys worry about who deserves to top the album of the year lists, or whether England have any chance at the World Cup, because the only trophy we care about is the ticketing industry’s Outstanding Customer Service Award. And, if you’d been at the recent Society of Box Office Managers (SOBOM) Awards,... Continue Reading →
Analyse This: A quick start guide to cross-event sales reporting
Did you miss us? It’s been a few weeks since we posted our usual mix of expert advice, industry know-how and dry wit, so I expect so. Rest assured though that in that time we haven’t just been speculating on Season 2 of Stranger Things. No, we’ve also been busy putting some final touches on... Continue Reading →
Our Year In Review
Bored of reading all those tiresome end of year lists picking out the best songs and albums? Yeah, what a friggin' yawn fest they are. But this, dear reader, is where it gets exciting. Right here, right now, you can find out what happened at your favourite independent ticket agency during 2016... Style on point... Continue Reading →
How To Cancel Your Event Without Letting Customers Down
Sometimes circumstances leave you no option but to cancel your event; you know, the event you’ve been working on and promoting for months with that band or comedian that you’ve personally wanted to see live for years and had invested both time and money into making happen. Unfortunately, shit happens, but whatever the reason –... Continue Reading →
Putting on an Oxjam Takeover: Interview with a Takeover Manager
Each October the Oxjam Music Festival takes over towns and cities the length and breadth of the country with a series of one-day multi-venue festivals, known as Takeovers. The teams of volunteers that put on these events begin work on them months in advance, dedicating much time and considerable effort to this great celebration of... Continue Reading →
Help Shape Our Future – One Minute Survey
We need you! Give up one minute of your time to take a short survey and help shape the future of your favourite ticketing platform. What do you want to see our IT minions work on next? We've got lots of stuff up our sleeves and want to make sure we prioritise these developments in... Continue Reading →
Manners Don’t Cost a Penny – The Value of Customer Service
When WeGotTickets started out back in 2002 we wanted to provide an inexpensive way for venues and promoters to sell advance tickets to small events; the maximum 10% booking fee and a huge emphasis on treating customers well were two of the key points of our first mission statement. Essentially; be nice, don't rip anyone... Continue Reading →